These Terms and Conditions govern the provision of coaching and virtual assistant (VA) services by Ema Spry (“I,” “me,” “my”) to you (“the client,” “you”). By engaging my services, you agree to these Terms and Conditions. Please read them carefully and contact me with any questions before proceeding. Coaching Services are designed to provide guidance, support and actionable strategies tailored to your goals. These are not a substitute for professional financial, legal, or medical advice. VA support includes tasks agreed upon in advance, such as administrative assistance, project coordination, or other specified duties. Any additional tasks outside the agreed scope may incur extra charges.
All coaching sessions and VA consultations must be booked in advance. Sessions will be held at the agreed time, either online or via a preferred communication platform. Rescheduling or cancellations require at least 48 hours’ notice. Failure to provide adequate notice may result in the session being forfeited without a refund. Payment for coaching sessions or VA packages must be made in advance of services being delivered unless otherwise agreed. Payment can be made via bank transfer, PayPal, or any other approved method. For ongoing VA services, invoices will be issued monthly or as otherwise agreed. Payment must be received within 7 days of the invoice date. Late payments may result in a delay or suspension of services.
Refunds for coaching sessions or VA services will not be provided once services have commenced. If you are dissatisfied with a session or service, please contact me to discuss any concerns and I will do my best to resolve them. All materials provided during coaching sessions or VA services remain my intellectual property and are for your personal or business use only. Reproduction, sharing, or redistribution of these materials is not permitted without prior written consent.
While I aim to provide high-quality services, I cannot guarantee specific results or outcomes from coaching or VA support. I will not be held responsible for any financial, business, or personal losses resulting from the use of my services. All decisions and actions taken by you are your responsibility. VA services are delivered based on the information and instructions provided by you. Any errors arising from incorrect or incomplete information provided will not be my liability.
All information shared during coaching sessions or as part of VA tasks will remain confidential and will not be shared with third parties without your consent, unless required by law. You agree to respect the confidentiality of any proprietary methods, materials, or processes shared during the course of our work.
Either party may terminate the agreement for ongoing services by providing 14 days’ written notice. In the event of termination, all outstanding payments for completed work must be settled prior to the termination date. Services may only be used for lawful purposes and in a lawful manner. These Terms and Conditions may be updated from time to time. You will be notified of any changes that affect ongoing agreements.
These Terms and Conditions are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the courts of England. If you have any questions about these Terms and Conditions or require further clarification, please contact me at info@emaspry.co.uk.