Terms and Conditions for Project Management and Coaching Services
These Terms and Conditions govern the provision of project management and coaching services by Ema Spry (“I,” “me,” “my”) to you (“the client,” “you”). By engaging my services, you agree to these Terms and Conditions. Please read them carefully and contact me with any questions before proceeding.
1. Scope of Services
Coaching Services are designed to provide guidance, support and actionable strategies tailored to your goals. These services are not a substitute for professional financial, legal or medical advice.
Project Management Services include planning, coordination, communication and delivery support as agreed in advance. The scope of work will be defined before services commence. Any additional tasks or scope extensions may incur further charges, subject to discussion and written agreement.
2. Bookings and Scheduling
All coaching sessions and project consultations must be booked in advance. Sessions will be held at the agreed time, either online or via a mutually agreed platform.
Rescheduling or cancellations require at least 48 hours’ notice. Failure to provide adequate notice may result in the session being forfeited without a refund.
3. Payment Terms
Payment for coaching sessions or project management retainers must be made in advance unless otherwise agreed in writing.
Accepted payment methods include bank transfer, PayPal or another approved option.
For ongoing project management work, invoices will be issued monthly or according to a pre-agreed schedule. Payment is due within 7 days of the invoice date. Late payments may result in a delay or suspension of services.
4. Refunds and Cancellations
Refunds will not be provided once services have commenced. If you are dissatisfied with any aspect of the service, please contact me directly to discuss your concerns. I aim to resolve issues wherever possible.
Unused prepaid coaching sessions may be rescheduled, provided appropriate notice is given.
5. Intellectual Property
All materials provided during coaching or project management work remain my intellectual property unless otherwise agreed. They are provided for your personal or business use only. Reproduction, sharing or redistribution of these materials without written permission is not permitted.
6. Disclaimer and Limitation of Liability
While I commit to delivering high-quality services, I cannot guarantee specific outcomes from coaching or project support. All decisions and actions taken as a result of our work together are your responsibility.
I will not be held liable for any financial, business or personal losses arising from the use of my services.
7. Client Responsibilities
Services are delivered based on the information and input provided by you. I cannot be held responsible for issues or delays arising from inaccurate, incomplete or withheld information.
8. Confidentiality
All information shared during coaching sessions or project work will remain confidential and will not be disclosed to third parties without your consent, unless required by law. You agree to maintain the confidentiality of any proprietary methods or materials I share during our work together.
9. Termination of Services
Either party may terminate an ongoing service agreement with 14 days’ written notice. All work completed up to the termination date must be paid for in full prior to the agreement ending.
10. Lawful Use
Services must only be used for lawful purposes and in a lawful manner. You agree not to use services for any purpose that violates applicable law or regulations.
11. Changes to These Terms
These Terms and Conditions may be updated from time to time. Any changes that impact active service agreements will be communicated directly.
12. Governing Law
These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.
Contact
If you have any questions or require further clarification, please contact:
Email: info@emaspry.co.uk
Effective as of 1 October 2024
Last Updated: 5 June 2025