You’re halfway through a messy build or onboarding a new project that’s already sprinting before it can walk. The brief is patchy, the team’s frazzled, and the client seems lovely, but also mildly terrifying. What you need isn’t another process diagram. You need the right questions to get real answers, fast.
This free cheat sheet gives you a set of sharp, emotionally intelligent questions to ask during kickoff calls, handovers, or whenever you need to decode what your client actually wants. These aren’t just ice-breakers, they’re project-savers.
10 Client Questions That Will Set Your Project Up for Success in Just 30 Minutes
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People-first questions
Bonus prompts to decode your client’s working style
A no-jargon, no-fluff, ready to use format
Here's What's Inside...
Cut through vague briefs and get clear on what success really means for your client.
Uncover unspoken expectations, politics, and pet peeves before they turn into scope creep and 17 back-and-forth emails.
Use emotionally intelligent questions to lead with clarity, set boundaries, and work in a way that protects your energy.
In This Cheat Sheet,
You Will...
I’m a people-first project manager who’s spent years figuring out how to do brilliant work without burning out the people doing it. My own journey shifted in 2018, when chronic illness forced me to completely rethink how I lived, worked and measured success. It taught me how to lead with empathy, honour my energy and stop pretending that tick-box delivery equals progress.
Now, I help other PMs do the same. Whether I’m stepping into a complex build, coaching someone through stakeholder overwhelm, or helping a team rethink how they work together, my approach stays the same: human-first, emotionally intelligent and refreshingly practical.
Let’s build something better.
Welcome!
I'm Ema! I'm here to help you thrive at work.
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